Privacy Policy

Last Updated: September 10, 2025

Digital Scaleups (“we,” “our,” “us”) respects your privacy and is committed to protecting it. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or otherwise interact with us.

1. Information We Collect

We may collect the following categories of information:

  • Personal Information You Provide:
     Name, email address, phone number, business name, billing details, and any other information you provide when filling out forms, signing contracts, or purchasing services.

  • Automatically Collected Data:
     IP address, browser type, operating system, device identifiers, pages viewed, time spent on our site, referral sources, and usage patterns collected through analytics tools, cookies, and pixels.

  • Payment Information:
     We collect necessary details to process payments securely (handled by third-party payment processors).

  • Marketing and Communication Preferences:
     Records of your consent for newsletters, promotional emails, or SMS marketing.

2. How We Use Your Information

We use collected data to:

  • Provide, operate, and deliver services you request

  • Process payments, invoices, and contracts

  • Respond to inquiries and provide customer support

  • Improve site performance, services, and user experience

  • Personalize marketing campaigns and recommendations

  • Conduct analytics and measure the effectiveness of advertising

  • Comply with legal obligations and prevent fraud

3. Legal Basis for Processing (for EU/UK Users under GDPR)

If you are located in the European Economic Area (EEA) or UK, we process your personal data on the following bases:

  • Your consent (e.g., marketing emails)

  • To fulfill a contract (e.g., providing purchased services)

  • Legitimate business interests (e.g., improving services, preventing fraud)

  • Compliance with legal obligations

4. Sharing Your Information

We do not sell personal data. We may share your information with:

  • Service Providers: trusted partners who provide hosting, analytics, marketing, payment processing, or customer support.

  • Business Transfers: in the event of a merger, acquisition, or sale of assets.

  • Legal Obligations: when required to comply with applicable laws, regulations, or government requests.

5. Cookies and Tracking Technologies

We use cookies, pixels, tags, and similar technologies to:

  • Keep you logged in and remember preferences

  • Measure traffic, site performance, and engagement

  • Provide targeted ads and retargeting across platforms

You can control cookies through browser settings or opt out of targeted ads through tools like NAI and DAA.

6. Data Retention

We retain personal information only as long as necessary:

  • To fulfill services and contracts

  • To comply with legal, tax, and accounting obligations

  • To resolve disputes and enforce agreements
     Data no longer required is securely deleted or anonymized.

7. International Data Transfers

If you access our services from outside Canada, your information may be transferred to and processed in countries with different data protection laws. We ensure safeguards (such as contractual clauses) to protect your information.

8. Data Security

We use industry-standard administrative, technical, and physical safeguards to protect your information. However, no electronic transmission or storage system is completely secure.

9. Your Rights

Depending on your location, you may have rights to:

  • Access the personal data we hold about you

  • Request correction or deletion

  • Restrict or object to certain processing

  • Withdraw consent at any time

  • Data portability (receive a copy of your data in machine-readable form)

To exercise rights, email us at [email protected]. We may require verification before fulfilling requests.

10. Marketing Communications

  • You may opt out of promotional emails by clicking “unsubscribe.”

  • Service-related emails (billing, legal notices, etc.) will still be sent.

11. Children’s Privacy

Our services are not directed to children under 13 (or under 16 in the EU). We do not knowingly collect information from minors. If we discover such data, we will delete it.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last Updated” date reflects the latest revision. We encourage you to review this page regularly.

14. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact us:

Digital Scaleups
 Email: [email protected]
 Website: www.digitalscaleups.com